At Afro Nation, we promise an inclusive and enjoyable festival experience for all attendees no matter your accessibility needs, we've got you covered. From wheelchair access to support for hearing and visual impairments, quick restroom access and more. We're here for you if mobility is a challenge, and we have services for those who need a little extra help. Come join us in soaking up the vibrant festival vibes – it's all about having a good time, and we've made sure everyone is included!  

We will be providing information in multiple formats, offering accessible versions of festival materials, and accommodating medical needs with trained staff and clear policies. Additionally, our dedicated team undergoes thorough training to enhance awareness, sensitivity, and responsiveness to diverse needs, fostering a welcoming and supportive atmosphere. 

The Access Application process is designed to be straightforward and user-friendly. Our customers with accessibility needs can visit our dedicated registration portal here to complete a quick and confidential application. During registration, you will provide relevant information to support your request for an Access Card, such as details about your disability, medical condition, and requirements. The Access Team will then evaluate your needs and provide you with the relevant symbols to meet your requirements. Once approved, they will then send you a personalised Access Card, which discreetly communicates your specific requirements to our festival staff. 

To ensure an inclusive and seamless experience at Afro Nation Portugal, we encourage customers with accessibility needs to apply for our Access Card scheme before purchasing tickets. Once successfully registered and in possession of the Access Card ID, you can book your accessibility tickets at the bottom of this accessibility page. Please ensure you do not purchase your tickets from our regular booking page. This ensures that we can provide personalised assistance and accommodations tailored to your specific requirements, guaranteeing a comfortable and enjoyable event for everyone.

If you do not require an Access Card at Afro Nation Portugal, please purchase our standard tickets here. 

All bookings without a valid Access ID will be cancelled and refunded. 

Our detailed Access Guide, containing comprehensive information about local services, medical facilities, transportation options, venue accessibility, and more, will be sent to you well in advance of Afro Nation Portugal 2024. This guide aims to empower our accessibility customers with the necessary details to plan and enjoy their time at Praia da Rocha Beach! If you have any specific enquiries or require additional assistance, please don't hesitate to reach out to us here. 

A complimentary Essential Companion ticket will be provided to customers who require it. 

Please follow the steps below to secure yours:  

APPLICATION PROCESS: Apply for a Essential Companion Ticket while filling out your Access Application Form here. 

TICKET PURCHASE: No need to buy a separate Essential Companion Ticket, but make sure you've secured a ticket for yourself once you are successfully registered.

REFUNDS: As this ticket is complimentary, it is non-refundable.  

RESPONSIBILITIES: Your Essential Companion is your festival guide, ready to assist you at every turn and cater to your specific needs. From ensuring your comfort during the entire event to stepping up in evacuations or emergencies, they've got your back. 

APPLICATION APPROVAL: Essential Companion tickets are approved exclusively by The Access Card Team allocating the +1 symbol. 

For any questions, reach out to us here. 

Our Accessible Viewing Platform (AVP) is designed with inclusivity in mind, ensuring you can revel in the vibrant beats and infectious energy without missing a moment. Embracing the spirit of unity and celebration, our platform is situated in our General Admission area facing the main stage and is open to Access Card Holders with their +1 Essential Companion.  

Ramp access, wheelchair-friendly toilets, and the electrifying vibes are what define our platforms. 

Operating on a first-come, first-served basis, our platforms are in high demand, especially when the music reaches its peak. In the event that the platform reaches full capacity, we seamlessly transition to a one-in, one-out policy. This ensures a dynamic flow of energy and guarantees that everyone gets a chance to experience the magic of Afro Nation.

If you require a wristband to access our Accessible Viewing Platform, please reach out to us here. 

ACCESSIBLE TOILETS 

You will find accessible toilets throughout Afro Nation. The locations of these toilets will be provided in our information pack which we will send to you via email prior to the festival.  

WATER STATIONS 

Stay refreshed and energised at Afro Nation Portugal with our strategically placed water stations throughout the venue. 

MEDICAL TENTS 

Medical teams are readily available in the unlikely event of an emergency. Please refer to the info pack for more information. 

QUIET ZONES  

We have designated quiet zones to take a breather, recharge, and immerse yourself in a peaceful atmosphere at Afro Nation. The locations of these zones will be outlined in your information pack.  

D/DEAF CUSTOMERS

Our large visual displays are strategically placed throughout the venue, featuring important announcements that keep you in the loop.

TEMPORARY IMPAIRMENTS 

Kindly be advised that our Access facilities at Afro Nation are not equipped to accommodate individuals with temporary impairments such as healing injuries, broken bones, or expectant mothers. Please take into consideration the considerable amount of movement involved at Afro Nation, where the rhythm and vibes are alive at every turn. Regrettably, chairs are not permitted within the festival grounds. We encourage you to plan accordingly and fully embrace the immersive experience Afro Nation has to offer, ensuring your enjoyment and safety throughout the celebration.

EFFECT LIGHTING 

Afro Nation Portugal may feature smoke machines, strobe lights, lasers, fireworks, and other dazzling effects to amplify the experience. Attendees sensitive to these elements are kindly advised to take note and plan accordingly. 

MEDICATION 

For those bringing essential medication to Afro Nation Portugal, we encourage you to plan ahead for a worry-free experience. Consider bringing a copy of your doctor's letter or prescription, and ensure your medication is kept in its original packaging. We understand the importance of proper storage, and for those requiring cold storage, rest assured that fridges will be available. Your health is paramount, and to facilitate a seamless festival experience. Feel free to reach out to us here if you require any medication storage needs. 

SECURITY AND STEWARDS 

Our dedicated Security and Stewarding Team are ready to assist you, they have been briefed to provide information, help, and support throughout the event. Easily identifiable by their numbered tabards/shirts, approach them if you're unwell or require assistance. 

 In case of a site evacuation, ensure your companion / PA is informed as they are your primary point of assistance during an emergency evacuation. Near the viewing platform, our vigilant security and stewards will facilitate a safe transition, ensuring everyone reaches a place of safety. 

GROUND CONDITIONS / WEATHER 

Embrace the natural beauty of Praia da Rocha beach as the backdrop to Afro Nation Portugal 2024. It's important to note that the ground level comprises fine sand, which may pose challenges for wheelchair users. However, to mitigate this, we have implemented accessible pathways leading to the accessible viewing platform, ensuring a smooth and enjoyable journey to your desired vantage point. Given the beach setting and the uncovered nature of our accessible viewing platforms, please be mindful of sandy conditions and plan your attire accordingly. 

Is Afro Nation Wheelchair friendly?

We want to ensure that everyone has a fantastic experience at Afro Nation Portugal. However, we must advise those with mobility issues to consider their comfort and accessibility when choosing their tickets. The festival venue is situated on fine sand, which will pose challenges for mobility. In the spirit of transparency, we recommend our General Admission tier for a more accessible experience. While VIP and Golden tickets come with exclusive perks, navigating the sandy terrain will be challenging.  

Is there a specific entrance/exit for disabled customers?

Yes, we have dedicated access for disabled customers to enter Afro Nation. More information will be provided in our access guide closer to the festival.  

How do I know where the wheelchair-accessible facilities are?

Our Afro Nation Accessibility Map will highlight all the wheelchair-friendly spots and facilities. This is included in our access guide which will be sent to you via email prior to the festival.  

Can I leave and enter the festival? 

Access Cardholders and companions can leave and enter the festival during our entry times.

Are there visual alerts and signage throughout the festival for important information?  

Yes, we implement visual alerts on our big screen and signage around the festival.

Do you have quiet zones?  

Yes, we've got quiet zones available. This area will be outlined in our access guide prior to the festival. 

Do you have an accessible viewing platform?

We have an Accessible Viewing Platform in our General Admission area facing the main stage and seating available throughout the festival. If you require access to the Accessible Viewing Platform, please contact us here. 

Will I have problems walking around if I have mobility challenges?

Our festival is on fine sand throughout the venue. However, we have a trackway in our General Admission area to the Accessible Viewing Platform, seating available in VIP, and we will provide you with short cuts in pre-event communication.  

Do you provide Essential Companion tickets? 

If your Access card has the +1 symbol, you will be provided with a Essential Companion ticket. Once you have purchased a ticket for yourself, we kindly ask you to provide us with your carers information here. Please do not buy a separate ticket for your carer. 

I can’t queue for long periods; how can I access the festival easily?

Not a problem, we have a designated entry point for those with mobility issues. More information will be included in our access guide closer to the festival.  

Does the bag policy apply to accessible ticket holders? 

Our bag policy applies to all guests. However, if you need to bring necessary essentials with you, please disclose this on our access form or contact us directly here and a member will advise you further.

Is it possible to queue jump for toilets and food/drink if needed? 

Access card holders that cannot stand or queue for long periods and those with mobility issues can skip queues at our event. Please speak with a staff member and they will guide you to the front.