Do I need to create an account to make a booking?
To book tickets online for this festival, you will need to create an account during the booking process.
Who is the lead booker?
The lead booker is the first person named on the booking, and only one person can hold this title. They handle all the booking details and can reach out to us with questions using the email associated with the account.
Can I book for a group if I don’t know the names of everyone coming yet?
You can secure your group's spot with just the lead booker's name when you book. We'll send you an email six weeks before the event to collect the names of all ticket holders. If you're all set, you can visit your account section at www.afronation.com/bookings and hit the 'check-in' button. Keep in mind, once details are added to a ticket, they can't be changed.
Can I pay in instalments?
Yes, you can! We offer a convenient payment plan option. Just select it during booking and pay your first instalment right away. Subsequent instalments will be charged monthly, and the schedule must be confirmed when you book.
Keep in mind that instalment amounts may vary depending on your ticket, and this option won't be available for bookings made after the 19th of May 2024. To keep your booking intact, make sure to follow the payment plan's terms.
Can I choose the amount of instalments in my payment plan?
Your payment plan is set, and the schedule is agreed upon when you book.
Can I amend my payment plan?
Once your booking is confirmed, we can't make changes to it. So please be sure of your choice before agreeing to our payment plan terms.
Can my group pay for their part of the experience themselves? / Can I pay using more than one card?
We don't support split payments. Whether you're paying in full at the time of booking or using a payment plan, the payments will be processed using the lead booker's card details. But payment plan customers can update their card details by logging into www.afronation.com/bookings.
I have a new bank card, how do I update my payment plan details?
If you've chosen a payment plan and we have your card saved, you can update your payment details by logging into www.afronation.com/bookings. It's your responsibility to make sure your payment card details are accurate and up-to-date, especially before the next instalment is due.
What happens if I miss a payment plan payment?
If a Payment Plan has been set up, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.
If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.
Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled.
Your balance must be paid before the festival start date as, otherwise, you will not receive your tickets.
When is my last payment due?
Your balance payments must be made as per the terms on your payment plan or paid in full at the time of booking, depending on your choice. Missing your payments on time could put your booking at risk of being canceled.
Will I have to pay a booking fee?
Yes, there is a 14% booking fee on the ticket price.
Is there a payment plan fee?
The payment plan fee is specific to your chosen tickets and will be clearly laid out in your statement breakdown before you complete your purchase.
What to do if my credit card payment fails at checkout?
If your credit card payment fails at checkout, start by checking with your bank. They can help you understand why your transaction was declined. Sometimes, issues arise due to the rollout of 3D Secure across financial institutions, causing technical glitches for online shoppers. To resolve this, make sure your bank has your most up-to-date contact details so you can verify the transaction.
How do I view my booking / log into 'my account' section on the website?
Once you've created your account, you can log back into www.afronation.com/bookings. From there, you can view your purchases, make payments, and download your tickets when they're available.
What do I do if I have forgotten my password?
Please follow the 'Forgot Password' link on the log-in page.
What do I do if the details are wrong in my booking or on my confirmation email?
If you spot any incorrect details in your booking confirmation or any other document, please notify us right away. You can reach out to us here. Remember, changes can't be made later, so it's important to notify us within ten days of receiving the document. We want to ensure everything is in order for your festival experience.