faqs

What are the festival dates? 

Mark your calendar as Afro Nation kicks off on July 9th, 2025, and the vibes will be flowing strong until late on July 11th, 2025. Three days of pure magic on the beach – don’t miss it!



Where is the festival?

We’re turning up the heat at Praia da Rocha beach, Portimão, in the stunning Algarve, Portugal. Sun, sand, and the hottest beats. 



What age do I have to be? 

Afro Nation is an 18+ event. You'll need valid ID to get in and grab a drink at the bar. No exceptions! 



What do I need to bring to guarantee entry? 

For smooth sailing into Afro Nation, don’t forget:  

  • Your printed ticket or e-ticket  

  • A valid photo ID (make sure the name on your e-ticket matches your ID) 



What constitutes a valid photo ID? 

We’re talking passport or driving license – any form of ID with a photo that proves who you are. 



What are the festival times? 

Each day, the party begins in the afternoon and doesn’t stop until late.  



Are lockers available on-site? 

There are no lockers at Afro Nation. We recommend packing light and keeping your essentials with you so you can stay hands-free and focused on the vibes! 



Are there cash machines on site? 

There are no cash machines at Afro Nation. You can find ATMs in Portimão for Euros if needed. 



How do I pay at Afro Nation? 

No cash, no cards – it’s all about the wristband! Top up your wristband before Afro Nation or at one of our top-up stations on-site. 



How do I become a vendor at Afro Nation Portugal?  

If you're looking to bring your unique flavour to Afro Nation, apply to become a vendor right here


Do you run a shuttle bus service?  

No shuttle buses, but taxis and Ubers are available. We’ll let you know if anything changes! 

When can I buy my ticket?

Get your ticket to Afro Nation Portugal 2025 here.



What is the difference between ticket releases? 

There’s no difference in perks between ticket releases – the earlier you get your ticket, the more you save. Prices rise as more tickets drop, so don’t dull!



When will I receive my festival ticket? 

Your electronic ticket will be emailed to the lead booker no later than 5 days before the festival. Make sure your balance is fully paid. You can also find your ticket in 'Your Account' at www.afronation.com/bookings. Print it out or keep it on your smartphone – your call! 



How do I know if my ticket is valid? 

Only tickets purchased from this website www.afronation.com are legit. Steer clear of resellers to avoid counterfeit tickets. 



What do I do if I delete or lose my e-ticket? 

No worries! Your e-ticket is always available. Just log in to www.afronation.com/bookings and download it again. Have it ready on your smartphone or print it out – whichever works best for you. 



Can I upgrade my ticket? 

Level up your festival experience! If you want to upgrade your ticket, hit us up [here] and we’ll get you sorted. Please note: If you're on a Payment Plan, all payments must be completed before upgrading your ticket.



Are there any table packages available? 

Our Sky Terrace table packages are coming soon! Stay tuned for details.



Where do I get my festival wristband? 

Your wristband will be waiting for you at the on-site wristband exchange. Details on when and where to pick it up will be available in our FAQs and your info pack closer to the festival.



What happens if I lose my wristband? 

Keep it safe and sound – lost or broken wristbands can’t be replaced. Take care of your wristband throughout the festival so you can keep the party going! 

Do I need to create an account to book? 

Yes, you’ll need to set up an account to grab your Afro Nation tickets online. 



Will I have to pay a booking fee? 

Yes, there’s a 14% booking fee added at checkout. 



Do you offer Booking Protection? 

We’ve got you covered with booking protection via XCover.com. Select it at the checkout as we can’t add it later! 



Can I book for a friend or relative? 

Yes, nominate the lead booker and make sure to enter all ticket holder details when you book.



Who is the lead booker? 

The lead booker is the one who made the booking or the person you’ve chosen to look after the booking. We can only discuss details with them, so use the email linked to the booking for any questions or changes. 



Can I pay in installments? 

Yes! Choose the payment plan at checkout to spread the cost. Your first payment will be charged right away, with monthly payments to follow. Payment plans are available until May 31st, 2025. 



Is there a payment plan fee? 

Yes, the fee depends on your ticket type and will be shown in your statement before you finish your purchase. 



Can I change my payment plan? 

No changes once confirmed. Make sure you’re happy with your plan before finalising! 



Can my group pay for their ticket separately? 

We don’t do split payments. The lead bookers card handles all charges.



How do I update my payment details? 

Log in at www.afronation.com/bookings to update your card details. Keep them up to date to avoid payment issues.



What if I miss a payment? 

We’ll retry the payment if your card fails. If it fails three times, your payment plan will be cancelled and you must pay off your final balance in full. We cannot reinstate your payment plan once this happens. Please note, if your final balance is not paid within 21 days of your third failed payment, your booking may be cancelled. Please ensure your card is up to date and you have the necessary funds in your account. You will receive an email from our partners at Easol if your payment fails. 



When is my last payment due? 

Your final payment is due as per your payment plan or if you paid in full at the time of booking. 



What if my payment fails but I have enough money in my account? 

Contact our customer support team immediately after the first failed payment so we can resolve the issue before your next payment. 



What if my credit card payment fails at checkout? 

Check with your bank about the issue. Sometimes, 3D Secure glitches cause declines. Make sure your bank has your latest contact details.



How do I view my booking or log into 'My Account'? 

Log in at www.afronation.com/bookings to view your booking, make payments, and download your tickets. 



What if I forgot my password? 

Use the ‘Forgot Password’ link on the login page to reset it.



What if my confirmation email is incorrect or missing? 

Contact us within 48 hours if there’s an issue with your confirmation or if you didn’t get it. We’ll sort it out. 



Can I get a refund or cancel my booking? 

If you have booking protection with XCover, you may be eligible for a refund by successfully submitting a claim. Without booking protection, tickets are non-refundable. You can cancel your booking at any time, but any payments already made will not be refunded. 



How do I cancel my booking? 

Submit your cancellation request at least 7 days prior to your next installment here or email us at [email protected]



Can I change the name on my ticket(s)? 

Yes, for a €25 Euro fee per ticket. You can change the name only once per ticket, so make sure it’s right. Please note: If you're on a Payment Plan, all payments must be completed before requesting a name change. 



What’s the deadline to change the name on my ticket(s)? 

Contact us at least two weeks before the event. We cannot make changes to your tickets once they are sent out. 

Which airport should I fly to? 

Fly into Faro International Airport – it's the closest and connects to major hubs across Europe, the Caribbean, America, and Africa. 



Can I camp at Afro Nation? 

While we don’t have camping, the cities surrounding the festival are full of places to stay! Book your spot early and stay close to the action – hotel rooms go fast! 



Where should I book my accommodation? 

The Algarve is a highly sought-after destination with a plethora of fantastic hotels, villas, and apartments. To be closer to the festival action, we recommend choosing accommodation in these areas: Portimão, Alvor, Carvoeiro, Lagoa. Your festival experience is about to get even better!



How can I change the details on my hotel booking? 

For changes to your hotel booking, reach out directly to your accommodation provider.



How long should I stay? 

Afro Nation is more than just a festival—it’s a holiday! We recommend arriving a few days early to soak up the pre-festival vibes and staying a few days after to chill and recover. 



How can I safely store belongings? 

Most hotels have safety deposit boxes in the rooms, though some may charge a small fee. Ask your accommodation when booking for the details. 

What is the local language? 

The main language spoken in Portimão is Portuguese, but you’ll catch English, French, and many other languages around. 



How hot is it in Portimão? 

Portimão heats up to around 25°C in July with around 12 hours of sunshine. 



What’s the best way to get to Afro Nation? 

If you’re not within walking distance, hop in a taxi, Uber, or rent a ride to get to Praia da Rocha Beach. 



What are the parking options near Praia da Rocha Beach? 

There’s public parking around, but it can get packed quickly. It's best to come early or catch a local ride.   



Where can I find food and drinks near Praia da Rocha Beach? 

If you’re craving local Portuguese flavours or international bites, there’s many bars, restaurants, and cafes to choose from. 



What should I know about local safety and health services? 

Portimão, has you covered with medical facilities and pharmacies. For emergencies outside of the festival, dial 112.  



Where can I exchange currency? 

Exchange your cash at local banks, exchange spots, or ATMs in Portimão. Most places accept cards, but having some Euros on hand is always a good idea. 



Can I use my mobile phone and internet while in Portimão? 

Mobile and internet services are solid. Just make sure your plan covers international roaming or grab a local SIM card for the best rates. 

Can I bring food and drink to the festival? 

No outside food or drinks are allowed. There are water points available inside the festival site. 



Can I bring my camera into the festival? 

Leave the pro cameras at home. If you need a press pass, hit us up here



Can I sell merchandise at the festival? 

Selling without our approval isn’t allowed. If you want to be an approved vendor, hit us up here



Will I be searched upon entry? 

Yes. 



Can I leave and re-enter the festival? 
Ticket holders are unable to re-enter the festival site if they decide to leave during our opening hours.


 

Prohibited Items 

  • Backpacks (or any bag larger than 4.5’’ x 6.5’’)  

  • Food or drink  

  • Glass including containers and perfume bottles  

  • Animals  

  • Weapons or dangerous  objects  

  • Explosive and Pyrotechnic material  

  • Professional cameras (detachable lens), selfie sticks or similar.  

  • Excessive amounts of cigarettes 

  • Drugs (medication is allowed but must be accompanied by a doctor’s note/letter and be in original packaging) 

  • Helmets 

  • Drones 

  • Chairs 

  • Sprays (of any type) 

  • Any items that could be used illegally, offensively, or cause danger or disruption at the event. 



What happens if prohibited items are found?

We may take one of the following actions:  

  • Confiscation 

  • Refusal of entry 

  • Eviction 

  • Police report 



Bag Policy 

Allowed: 

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.” 
  • Small clutch bags, approximately the size of a hand (and that do not exceed 4.5″ x 6.5”), with or without a handle or strap. (Do not have to be clear). 


Not Allowed: 

  • Backpacks, large bags, purses or suitcases – that don’t meet the bag policy.

We have a team of trained medical and first aid staff at Afro Nation Portugal. Should you experience any issues or feel unwell please look out for the flags or ask your nearest member of staff. 



Prescribed Medication 

If you need to bring prescription medicine to the event, please ensure this is brought in its original packaging and with the prescription paperwork in your name, we will also need to see photographic ID. 

Does the festival offer special assistance? 

At Afro Nation, we have a dedicated Customer Experience Team who can assist customers. Check out our Accessibility page here for more information. 

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