FAQs

What are the festival dates? 

Afro Nation kicks off on June 26th and keeps the party going until late evening on June 28th, 2024.

 

Where is the festival?

We're bringing the beats to Praia da Rocha beach, Portimão, Algarve, Portugal. 


What age do I have to be?

Afro Nation Portugal is an 18+ event, ID is required to ensure entry and to purchase alcohol. 

 

What are the festival times?

Each day the main festival starts in the afternoon and runs till the early hours of the next day. Set times, alongside the full program, will be released closer to the festival dates. 


How do I become a vendor at Afro Nation Portugal?

If you're looking to bring your unique flavour to the festival, apply to become a vendor right here.

What’s included with a Golden Ticket? 

For full inclusions please refer to the ticket page here.


What’s included with a VIP ticket? 

For full inclusions please refer to the ticket page here.


What’s included with a GA ticket? 

For full inclusions please refer to the ticket page here.


What is the difference between 1st and 2nd release tickets?

There's no perk/inclusion difference. As more tickets are released, the price increases. The sooner you grab your ticket, the more you save! 


Can I upgrade / downgrade my ticket?

Once your booking is confirmed, there are no upgrades or downgrades available, so please choose wisely when making your booking. 

 

Are there any table packages available?

Stay tuned for table packages, which will be unveiled closer to the festival. Golden ticket holders will have priority access to book a table when they're up for grabs. 


Can I buy a single-day ticket?

Single-day tickets are not available at this time.


Can I buy a ticket on behalf of a friend or relative?

Yes, you will need to enter the name of the lead booker only at the time of booking.

You will be sent an email 6 weeks before the event requesting customers' details of all tickets in your order, if you are ready to add these details now, you can go onto your account section at www.afronation.com/bookings and hit the 'check-in' button. 


When will I receive my festival ticket?

Your electronic ticket will be emailed to the lead booker closer to the festival start date. Tickets will be sent only if your balance is fully paid. You can also find and download your ticket in 'Your Account' by logging into www.afronation.com/bookings. Whether you prefer to print it or bring it on your smartphone, the choice is yours.


How do I know my ticket is valid?

Only tickets bought from this website (powered by Easol) or one of the approved providers listed below are valid. 

Shoobs - Help and Support | Shoobs 

Skiddle - Skiddle Customer Support

Dice - DICE Help Center (zendesk.com) 

Ticketweb - Contact Customer Services – Ticketweb

Fatsoma - Fatsoma Customer Support

Please do not purchase an Afro Nation Ticket from other ticket providers or resellers.



Where do I get my festival wristband?

Your festival wristband awaits you at the wristband exchange area on-site. Don't worry about the details; we'll share the opening times in your information pack, which will land in your hands closer to the festival dates. 

 

What do I need to bring to guarantee entry?

 To ensure a seamless entry into the festival, don't forget to bring two essential things: 

  • Your printed ticket or e-ticket, 

  • A valid photo ID. Please make sure the name on your e-ticket matches your identification 


What constitutes a valid photo ID?

Photographic forms of identification such as a passport or driving license are acceptable.


Can I make changes to, or cancel my ticket?

Our Tickets are non-refundable, non-transferable and non-changeable once the booking has been made.


Can I re-sell my ticket?

Your ticket is your ticket, and it's non-refundable, non-transferable, and non-changeable once the booking is confirmed. 


What happens to my ticket if Afro Nation Portugal changes or cancels the experience?

We're fully committed to bringing you an unforgettable festival experience. In the unlikely event of changes or a cancellation due to unforeseen circumstances, we'll ensure you receive a refund, minus any booking costs/fees.


What do I do if I delete or lose my e-ticket?

Don't stress! Your e-ticket is always just a click away. You can download it from 'Your Account' by logging into www.afronation.com/bookings. Have it printed or keep it handy on your smartphone. 


What happens if I lose my wristband?

Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them. 

Do I need to create an account to make a booking?

To book tickets online for Afro Nation Portugal, you will need to create an account during the booking process. 


Who is the lead booker?

The lead booker is the first person named on the booking, and only one person can hold this title. They handle all the booking details and can reach out to us with questions using the email associated with the account. 


Can I book for a group if I don’t know the names of everyone coming yet?

You can secure your group's spot with just the lead booker's name when you book. We'll send you an email six weeks before the event to collect the names of all ticket holders. If you're all set, you can visit your account at www.afronation.com/bookings and hit the 'check-in' button. Keep in mind, once details are added to a ticket, they can't be changed. 


Can I pay in instalments?

Yes, you can! We offer a convenient payment plan option. Just select it during booking and pay your first instalment right away. Subsequent instalments will be charged monthly, and the schedule must be confirmed when you book. 

Keep in mind that instalment amounts may vary depending on your ticket, and this option won't be available for bookings made after the 19th of May 2024. To keep your booking intact, make sure to follow the payment plan's terms. 


Can I choose the amount of instalments in my payment plan?

Your payment plan is set, and the schedule is agreed upon when you book. 


Can I amend my payment plan? 

Once your booking is confirmed, we can't make changes to it. Please be sure of your choice before agreeing to our payment plan terms. 


Can my group pay for their part of the experience themselves? / Can I pay using more than one card? 

We don't support split payments. Whether you're paying in full at the time of booking or using a payment plan, the payments will be processed using the lead booker's card details. But payment plan customers can update their card details by logging into www.afronation.com/bookings. 


I have a new bank card, how do I update my payment plan details?

If you've chosen a payment plan and we have your card saved, you can update your payment details by logging into www.afronation.com/bookings. It's your responsibility to make sure your payment card details are accurate and up-to-date, especially before the next instalment is due. 


What happens if I miss a payment on my payment plan?

If a Payment Plan has been set up, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail. 

If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method. 

Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled. 

Your balance must be paid before the festival start date as, otherwise, you will not receive your tickets. 


When is my last payment due?

Your balance payments must be made as per the terms on your payment plan or paid in full at the time of booking, depending on your choice. Missing your payments on time could put your booking at risk of being canceled. 


Will I have to pay a booking fee?

Yes, there is a 14% booking fee added on the ticket price at the checkout.


Is there a payment plan fee? 

The payment plan fee is specific to your chosen tickets and will be clearly laid out in your statement breakdown before you complete your purchase. 


What to do if my credit card payment fails at checkout?

If your credit card payment fails at checkout, start by checking with your bank. They can help you understand why your transaction was declined. Sometimes, issues arise due to the rollout of 3D Secure across financial institutions, causing technical glitches for online shoppers. To resolve this, make sure your bank has your most up-to-date contact details so you can verify the transaction. 

 

How do I view my booking / log into 'my account' section on the website?

Once you've created your account, you can log back into www.afronation.com/bookings. From there, you can view your purchases, make payments, and download your tickets when they're available. 

 

What do I do if I have forgotten my password?

Please follow the 'Forgot Password' link on the log-in page.


What do I do if the details are wrong in my booking or on my confirmation email?

If you spot any incorrect details in your booking confirmation or any other document, please notify us right away. You can reach out to us here. Remember, changes can't be made later, so it's important to notify us within ten days of receiving the document. We want to ensure everything is in order for your festival experience. 

Where should I book my accommodation?

The Algarve is a highly sought-after destination with a plethora of fantastic hotels, villas, and apartments. To be closer to the festival action, we recommend choosing accommodation in these areas: Portimão, Alvor, Carvoeiro, Lagoa. Your festival experience is about to get even better! 

Take a look at our recommended accomodations here.


Is there camping available?

Afro Nation Portugal is a non-camping festival.


How can I change the details on my hotel booking?

Please contact your accommodation provider directly to make changes to your booking i.e. arrival/departure time, length of stay, personal details etc. 


What time is check-in and check-out?

Check-in and check-out times for hotels, villas and apartments vary. Please contact your accommodation directly. 


How can I safely store belongings? 

Most hotels come with safety deposit boxes in the rooms, but some require a nominal fee for their use. Check with your accommodation when booking for information. 


Which airport should I fly into?

Faro International Airport is the closest airport to the festival, it can be reached from most major European, Caribbean, American and African airports, with both direct and non-direct flights. 

How hot is it in Portimão?

The average temperature in June is 25 degrees in Portimão, with 10 hours of sunshine. 


Are there cash machines on site?

There are cash machines across Portimão where you can withdraw Euros. 


What currency do I need to bring?

The official currency used is the Euro, which can be bought easily at the bank, the post office or at the airport. 


What is the local language?

The main language spoken in Portugal is Portuguese. 


Can I bring food and drink into the festival?

No food or drink will be allowed into the festival site, however, you may bring an empty hydration pack and fill it up at one of the many water stations available to you at the festival. 

There will be a wide range of food and drink available to purchase inside the festival. 

  

Can you bring cameras into the festival?

Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted. 

 

Can I go in and out of the festival each night?

There is no re-entry into the main festival site each day. However, Golden ticket holders have a special perk. They can leave and return to the festival site as many times as they want. Flexibility at its finest!   

  

Can I sell merchandise at the festival?

We reserve the right to confiscate any items you are selling without our approval.

 

Will I be searched upon entry to the events?

For safety and to ensure everyone has a great time, we may conduct searches at the festival entrance. Items that could be used for illegal or offensive purposes or cause disruption will be confiscated and you may be ejected from the event. The use or dealing of illegal drugs is not welcome at Afro Nation Portugal. 

We want to make sure your experience is incredible, so please allow some extra time for event entry procedures, wristband/ticket checks, and searches.


BAG POLICY  

Allowed: 

– Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12.”  

– One-gallon clear plastic freezer bags, i.e. Ziploc bag or something similar.

– Small clutch bags, approximately the size of a hand (and that do not exceed 4.5″ x 6.5”), with or without a handle or strap. (Do not have to be clear).

 

Not allowed:  

– Backpacks, purses, or bags that do not meet the above specifications are not allowed.

– For the avoidance of doubt, iridescent, colour-tinted, and opalescent bags are NOT allowed; they must be clear. 

During the festival, there will be security and staff on duty to ensure your safety and enjoyment. In case of emergencies, seek out a staff member who can provide assistance or guide you to the right help. 

If you witness a serious or life-threatening situation, please don't hesitate to contact a staff member or a police officer immediately, and in the unlikely event that you can't locate someone for help, please call 112, the Portuguese Emergency Number. Your well-being is our utmost concern. 

Does the festival offer special assistance?

At Afro Nation, we promise an inclusive and enjoyable festival experience for all attendees no matter your accessibility needs. Please visit our accessibility page here.

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