You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Afro Nation and THE MALACHITE GROUP LTD (known here as “we” or ”Afro Nation” or “THE MALACHITE GROUP LTD”) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
Watch our video to find out more about our commitment to maintaining your trust.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and when you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail below.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.
When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive yourinformation from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire toput on the event. This includes your name, contact details and ticket purchase information, such as number of ticketsbought and seat number(s).
When you attend one of our events, we may collect your information via (i) video surveillance cameras (we use signswhere such cameras are used), (ii) from our free Wifi (if you register to use it) and, if available, via cashlesspayment wristbands which can be used to access events and to make purchases onsite at the event.When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address,your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when youleave us. For more information on how we collect this information, see our Cookies Policy.
When you use a social media feature within our website or apps, and you post to social media platforms, the social mediasite will provide us with some information about you.
If you have accessibility requirements, we want to make sure you have the best experience when attending events. To dothis, we need to collect details of your requirements (which may involve you providing information about your mental orphysical health).
In the few instances where we collect personal information from children, we always seek parental consent and will onlyever collect such information for the purposes specified when we collect it.
We use suppliers who collate geodemographic data which assists us in better personalising our services to you. If you’dprefer that we do not do this, see the ‘Your Rights & Choices’ section below.
This section explains how we use your information and the legal basis on which we use it.
1. For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
process your order
take payment, and provide you
with customer support
2. For our legitimate business interests
To conduct market research and analysis which helps improve and customise our products and services.
For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
To send you customer service emails including booking confirmations and event reminders.
To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. Forexample, making sure tickets get into the hands of real fans. As such, we may use your information to prevent tickettouting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.
To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to popevents and you have consented to our marketing, we will inform you about other pop events we think you might beinterested in.
3. About your personalisation settings
We can give you more of what you want when we know you better. To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.
Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.
We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these).
We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraudscreening purposes and where you specifically request we do so such as by favouriting an artist.
No, they’re separate. To control your cookies settings, you can use our cookies consent tool. See our Cookies Policy formore information.
To ensure the security of our and our Event Partners’ operations.
To contact you with information or offers regarding our upcoming events, products or services – this may be via email,via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at anytime, see “Your choices and rights” section below.
To provide you with location based services – like through our festival apps which allow you to see yourself on the mapso we can use your location to send you push notifications about what’s going on around you.
To conduct crowd management analytics – some of our apps use crowd management software so we can see how many people areat a particular stage, or when the busiest times at the bars are. This helps us more efficiently allocate our resources.We turn this on shortly before the festival or event, and turn it off shortly after so we’re not tracking devices whenwe don’t need to.
To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for moreinformation.
To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.
Within the Afro Nation and THE MALACHITE GROUP LTD family of companies whoprovide services for us such as marketing, profiling, reporting and technical support.
Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide theIT infrastructure on which our products and systems are built.
Our co-promoters or event partners that organise or provide the specific services at an event (in accordance with theirprivacy policy).
Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfilyour orders.
Government agencies or other authorised bodies where permitted or required by law.
Any successor to all or part of our business.
Your choices
Where you have given us your consent, you can withdraw it by doing the following.
To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructionsin any of the emails we send you or contact us and we will do it for you.
To opt out of the use of cookies and tracking tools, please see our Cookies Policy To opt out of location tracking andpush notifications, you can change the settings on your device or keep your location off. To stop web pushnotifications, you will need to use your browser settings.
To object to personalisation you can change your preferences within your account. If this option is not available youcan contact us and we will do it for you
Your Rights
You also have rights over how your personal information is used including:
The right to object to our processing of your data
The right to request that your information be erased or restricted from further use
The right to request a copy of the information we hold about you
The right to correct, amend or update the information you have given us (where you have an account with us you
can also do this by logging in and updating your information)
The right to contest any automated decision we make about you. An automated decision is a decision taken without
any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out
automated decision making but, if we do, we will make it clear where such decisions are being made To exercise any of the above rights please contact us at [email protected]. Please note that whilst we will
carefully assess every request we receive, your rights may differ according to your place of residence and we
may not always have to comply. When this happens, we will explain why
We have security measures in place to protect your information. The security measures we use will depend on the type ofinformation collected.
We only keep your information for as long as required to provide you with the services you request, for the purposesoutlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securelydelete your information when it is no longer required for these purposes, in line with our company policies.
As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. Atthe same time, when world-class acts are touring, in order to provide you a seamless experience, your information may betransferred internationally.
When transferring information in this way, there are strict rules in place to ensure your data is still protected to ahigh standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information istransferred outside of the European Economic Area, we will use one of the mechanisms listed below.
Standard Contractual Clauses approved by the European Commission
EU-US Privacy Shield
Binding Corporate Rules
Binding Corporate Processor Rules
For more information, or to get a copy of the relevant documentation please contact us.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information.
Where you have attended one of our events, we will delete any data relating to video surveillance cameras as long as required by local law.
If you have any questions about the above, our approach to privacy or have a complaint, our dedicated Privacy Office, including our Data Protection Officer, is here to help: [email protected]
If you are not happy with how we have dealt with your complaint or concern, you can also complain to The Information Commissioner’s Office – ICO.
The ICO’s address:Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AF
Helpline number: 0303 123 1113ICO website: https://www.ico.org.ukUpdated 23 April 2021
